Support

Questions, problems or ideas: write to support@pdrbox.com. Tell us what you were doing and, for the app, which version you have (it's at the bottom of Settings). We usually answer within one business day.

Signing in

I forgot my password

On the sign-in screen, enter your email and tap Forgot password?. Open the link we email you on your phone or computer and choose a new password. If the email doesn't come within a few minutes, check Spam.

I signed in with Apple or Google and see an empty account

Apple and Google sign you in with the email they share. If that isn't the email your account uses (for example Apple's “Hide My Email”), you get a new account. Sign out, then sign in the way you did before — or with the email and password of your existing account.

Your company and team

How do I add someone to my company?

Owners and admins: Team → Invite, in the app or on the website. They get an email with a link, and a 10-character code you can also send by text. They create an account and enter the code under Join with an invite code in the app, or Join your team on the website.

Who can see my work?

Owners, admins and accountants see all of the company's work; managers and estimators their team's; technicians their own and what's assigned to them. Your expenses, receipts and trips are only ever yours. See the Privacy Policy.

Working without a signal

The app works offline: add jobs, estimates and photos as usual, and they go up by themselves when you're back online. Settings → Account & Sync shows anything still waiting, and anything the server couldn't accept, with the reason.

Plans and billing

A company's plan is managed by its owner or an admin on the website, under Plan & billing: change plans, choose monthly or yearly, change the card, see invoices, or cancel. Every plan starts with a 4-week free trial that needs no card, so there's nothing to cancel during it. Cancelling keeps everything working to the end of the period already paid. If a plan ends, the company becomes view-only — nothing is deleted, and choosing a plan again brings everything back. Details are in the Terms of Use.

Hail alerts

Settings → Hail Alerts: turn them on, allow notifications, choose the radius and minimum size, then tap Send a Test Alert to check alerts reach your phone. Alerts can be delayed or missed — never rely on them for safety.

Deleting your account

In the app: Settings → Account & Sync → Delete account. On the website: Settings → Your account. If you own a company that still has other people in it, hand ownership to one of them first (Team). What gets deleted is explained in the Privacy Policy.

PDR BOX